Accessibility statement for Pennine Care NHS Foundation Trust

This accessibility statement applies to www.penninecare.nhs.uk

This website is run by Pennine Care NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • translate the text into different languages
  • use any device or web browser

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the spacing of text
  • some PDF documents are not fully accessible to screen reader software
  • there’s a limit to how much you can magnify the interactive map which is found on our homepage, your services page, and the council of governors page
  • some forms do not contrast sufficiently with their surroundings

Feedback and contact information

 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: pcn-tr.communications.penninecare@nhs.net

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Pennine Care NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Some PDFs and other documents do not have titles added to the document settings. This fails on WCAG success criterion 2.4.2 (page titled). We will work through all other documents to add titles to the settings by December 2025.

Some forms do not contrast sufficiently with their surroundings, so that people with visual impairments can clearly see them. This fails on WCAG success criterion 1.4.11 (non-text contrast). We aim to fix this by December 2025.

Disproportionate burden

Some PDFs and other documents are not fully accessible to screen reader software, including board meeting papers, annual reports, quality reports and strategy documents.

The issues include colour contrast, missing descriptive or alternative ‘alt’ text, and elements that are not correctly tagged such as headings, tables, lists, paragraphs and form fields.

We’ve assessed the cost of fixing the issues with these documents. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

These documents are not essential to service delivery. We have added contact details so people can request more information about any of these, where required.

Existing documents will be replaced as they come up for review. Any new PDFs or documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 5 January 2021. It was last reviewed on 20 February 2025.

This website was last tested on 20 February 2025 against the WCAG 2.2 AA standard.

We tested popular pages, like the homepage, jobs, your services, and site maps, along with others at random.

We carried out manual tests by using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen. We completed automated tests using the latest version of Axe.

This website was tested by the Government Digital Service on 27 November 2024.

This website is also tested by Silktide every month. Read the Silktide accessibility test report.