Greater Manchester Resilience Hub - critical incident and trauma service, 1:1 support

Our team of qualified NHS mental health professionals is experienced in working with adults, young people and children regarding trauma. 

We can offer advice about your individual experiences, signpost to potential sources of support and help you to access evidence-based therapies if required.

With your consent, we can also liaise with your employers (e.g. occupational health, employee assistance programs) on your behalf.

If you encounter a problem, would like the questions in a different language, or would prefer to complete the screening over the phone, please give us a call: 03330 095 071

Alternatively, you can email us on gm.help@nhs.net.

Our opening hours are Monday to Friday 9am - 3pm (excluding bank holidays).

The information you provide to us will be confidential; however, if you indicate that there may be a safeguarding risk to yourself, or anyone else (particularly a child or vulnerable adult), then we may need to discuss this with you further.

On completion of your questionnaire, we may offer to refer you to another service which may be able to offer more specific help. We will always discuss this with you and ask your permission before doing so.

Notes of your communication, whether via phone calls or emails (often emails are pasted into notes), will be stored security on your record which can only be accessed by the Hub team. For more information please contact the Hub or read more here: How we use your information :: Pennine Care NHS Foundation Trust

Please Note: We also use anonymised data as a means of constantly evaluating our service and information within governance structures (this does not include your clinical notes), in order to improve and to plan for any future needs.

Once you’ve completed the questionnaire, you’ll receive an email to the address you've provided.

This email will contain resources and useful links.

You will then get a call from one of the clinical team, this call will come from a withheld number.

Yes, we value ongoing feedback and you can send it to us via email: gm.help@nhs.net. We also have a service user group, which you may be able to join. If interested please discuss with a member of the team.

Everyone will be sent a feedback survey, following completion of 1:1 support.

More details about how to provide feedback to Pennine Care (the host of GM Resilience Hub) can be found here.

Any information you provide remains confidential, but should you indicate risk towards yourself or others, particularly a child or vulnerable adult, or for the purposes of the detection or prevention of a serious crime, we may need to explore the circumstances further with you. On completion of your questionnaires, we may offer to refer you to another service which may be able to offer more specific help. We will always discuss this with you and ask your permission before doing so. 

You are not required to inform the Hub where you work, and we will not liaise with your employer unless either the law requires it or with your explicit written consent.

Notes of your communication, whether via phone calls or emails (often emails are pasted into notes), will be stored security on your record which can only be accessed by the Hub team. For more information please contact the Hub or read more here: How we use your information :: Pennine Care NHS Foundation Trust

Please Note: We also use anonymised data as a means of constantly evaluating our service and information within governance structures (this does not include your clinical notes), in order to improve and to plan for any future needs.

Please let us know if you would be interested in taking part in any research that may be planned in the future. We would never use your information without your consent.