Health and care staff wellbeing service
Greater Manchester Resilience Hub provides emotional support to all health and care workers, and their families, living or working in Greater Manchester.
Due to a current review of our service, we are unable to accept new referrals for individual support.
If you are currently receiving support, this will continue. If you are on our waiting list (referred to us before 31 December 2023) you will be contacted as soon as an appointment is available.
We will share further details and information when available.
Support for all health and care workers
These resources aim to support anyone. Please click the drop-down menus below for more information relevant to your role.
Resources and advice
- Mental health support for adults in Greater Manchester - details of free digital services and local helplines for those across Greater Manchester
- GMHSCP hub - Greater Manchester Health and Social Care Partnership (GMHSCP) have pulled together lots of mental health and wellbeing support on their hub
- Self-help guides - these guides cover a range of mental health issues, providing you with practical advice and support.
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Taking care of yourself during difficult times – a guide to understanding stress, anxiety and trauma; and how to look after yourself.
- Coping with traumatic incidents - a video with advice for coping with incidents and the aftermath
- Greater Manchester Wellbeing toolkit - an interactive online toolkit to help support you to be your best developed by Greater Manchester Health and Social Care Partnership.
- Working from home - 5 top tips
Webinars
We've created a number of webinars, available to watch anytime, to share learning or helpful information. Click here for our webinars page.
NHS staff confidential text support service
You can text FRONTLINE to 85258 (available 24/7).
This service is available to all our NHS colleagues who have had a tough day, who are feeling worried or overwhelmed, or who have a lot on their mind and need to talk it through.
Care home staff
Further support for managers and leaders
Resilience Hub resources
- Buddy guide - Pairing or grouping individuals to look out for and help each other
- Check-in guide - Prompts for an end of shift four-step debrief
If you are concerned about your team
As a manager, you can contact the Hub for support. Our support for teams includes and not limited to:
- Consultation with a staff member at the Hub to discuss your team’s needs and how we could support you.
- Planning workshop for your team, based on a their needs.
- Planning a facilitated peer support or reflective spaces for your team, based on the team’s needs.
You can call the Hub directly or fill out this very brief form and the Hub will contact you within approx a fortnight.
Further support services for people of Black, Asian and minority ethnic backgrounds
'Ear for you'
A service for black, Asian and minority communities across Greater Manchester. The service is provided by Nestac, a charity specialising in cross-culture emotional support.
You can call or text ‘HELP’ to 07862 279289 or 07894 126157.
Nestac also offers counselling to BAME women and young girls who have been victims of abuse and violence or FGM. Call 0170 686 8993 or email info@nestac.org.uk
Click here for more information.
Jewish mental health support
This is a partnership between Jewish Action for Mental Health (JAMH) and Neshomo.
JAMH want to increase awareness of mental illness in the Jewish community, and offer practical guidance in identifying signs of acute psychological distress. Contact 07510 204 844 or hello@jamh.org.uk. Click here for JAMH
Greater Manchester Neshomo is a Jewish, culturally sensitive, confidential mental health charity for adults. They are offering befriending, mentoring, counselling and therapy to those whose mental health has been affected by covid. Men: 07741 625 345
maleoutreach@neshomo.co.uk; women: 07512 578 587 femaleoutreach@neshomo.co.uk. Click here for Neshomo.
Caribbean and African Health Network (CAHN)
CAHN is providing a bespoke mental health service for the Caribbean and African community. This includes online access to trained counsellors, along with volunteers who can help to reduce social isolation. Contact 07853 556 591 or info@cahn.org.uk. Click here for info.
Chinese mental health support (Wai Yin)
Wai Yin have developed a support group for Chinese men and women with mental distress and difficulties relating to a range of socio-cultural issues. They aim to provide professional support which tailors to different complex issues of mental health, sociocultural and financial difficulties. Call 01618330377, email info@waiyin.org.uk. Click here for more info.
Training and support for services and exiles (TS4SE)
This cooperative works with refugee and migrant community groups, and local community groups who want to improve how they work with their diverse local populations.
TS4SE are now providing regular briefings and train-the-trainer sessions, gathering user stories, and researching and developing sustainable new models of working remotely - or in person with social distancing.
They are also supporting smaller refugee-led community organisations, to develop remote befriending for isolated individuals, focusing on culturally specific health promotion and wellbeing messages. Call 07939 155525, email jules@ts4se.org.uk. Click here for more info.
Yaran Northwest
Yaran Northwest is not-for-profit organisation providing a variety of services to meet the needs of vulnerable adults, new immigrants, families and couples in Greater Manchester; who need urgent help with counselling, advocacy, recovery and wellbeing.
They are providing bilingual accredited mental health practitioners and a bilingual befriending mentor, who will provide online sessions. Call 07413396573, email info@yarannorthwest.com. Click here for info.
Families of health and care workers
This information can support you if you are a parent or carer, as well as being a health and care worker:.
Resilience Hub resources
- Psychological wellbeing - guidance and resources for parents, carers and guardians
- Understanding and managing trauma - a guide for children on looking after yourself following a trauma
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Managing anxiety In uncertain times – how uncertainty can make you feel and ways to look after yourself.
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Looking after your child following trauma - a guide for parents
Greater Manchester Health and Social Care Partnership
Other resources
- Journey of recovery animation - an animation is about young people’s experience of trauma and journey to recovery.
Wellbeing screening
Our confidential wellbeing screening is being also targeted at family members of health and care staff (even if you don't want to complete it yourself).
Once your child has completed the screening, the team will call you (or their parent/carer) to speak in more detail about how things are. Click here to visit our screening page.
Bereavement support
Here are some things that can support you if you've been affected by bereavement.
Greater Manchester Bereavement service: 0161 983 0902
This is available Monday to Friday, 9am to 5pm (until 8pm on Wednesday), except bank holidays.
Greater Manchester Bereavement Service is here for anyone who has been bereaved or affected by a death, no matter the cause of death or how long it’s been. If you’re grieving and need support, please give them a call or email. Their friendly bereavement practitioners are here to listen and help find the right support for you.
The service also has dedicated suicide bereavement practitioners to ensure that those bereaved or affected by suicide can speak to someone who will have a greater understanding of what they may be going through and help them access appropriate support.
Click here the visit their website.
National bereavement and loss support line: 0300 303 4434
This is available from 7am -11pm, seven days a week.
Death and grieving in a care home
This guide has advice to support you, care home residents and their families. Click here to download a copy.
More about the health and care staffing wellbeing service
Our staff are trained mental health professionals, who are experts at working with people who have experienced traumatic and distressing events.
Greater Manchester Resilience Hub is hosted by Pennine Care, and is a collaboration between the three NHS mental health providers in Greater Manchester (the other two are Greater Manchester Mental Health NHS Foundation Trust and Manchester University NHS Foundation Trust).
The Hub is supported and funded by the Greater Manchester Mental Health and Social Care Partnership.
The Greater Manchester Resilience Hub learning series takes viewers through the establishment of the Hub. Click here to see the recorded webinars.
Get in touch
You can us contact by:
Phone: 03330 095 071
Email: GM.help@nhs.net
We are open from 9am-3pm, Monday - Friday (excluding bank holidays).
Appointments and workshops can be pre-arranged outside of these hours.
If we can't answer your calls immediately, please leave a message and we will call you back as soon as we can. We want to do all we can to support you through these very difficult times.
If you’d like to feedback on your experience of the Hub, you can also contact Pennine Care directly (the host of Greater Manchester Resilience Hub).