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Critical incident and trauma service

We provide specialist psychological support for Greater Manchester health and care staff affected by critical incidents or traumatic events in work.

The service, funded by NHS Greater Manchester, is for all health and care staff working in Greater Manchester – including all NHS colleagues working in primary care, secondary care and North West Ambulance Service (Greater Manchester only); care homes and social care providers; as well as local authority and VCSE staff who work in health and social care.

We provide consultation, one-to-one and group support for individuals, teams, managers and wider healthcare systems. 

Health and care staff can self-refer or be referred by their line managers, HR or occupational health. See below for how to get in touch.

Resilience Hub resources

  • Buddy guide - Pairing or grouping individuals to look out for and help each other
  • Check-in guide - Prompts for an end of shift four-step debrief
     

If you are concerned about your team following a critical incident or traumatic event

As a manager, you can contact us for support. We can provide:

  • Consultation with a staff member at the Hub to discuss your team’s needs and how we could support you.
  • Planning  workshop for your team, based on a their needs.
  • Planning a facilitated peer support or reflective spaces for your team, based on the team’s needs.

You can call the Hub directly or fill out this very brief form and the Hub will contact you within approx a fortnight.

 

If you are concerned about a staff member following a critical incident or traumatic event.

As a manager, you can complete this brief form and a member of the Hub team will reach out within a few working days to your staff member. We are unable to update on content discussed with them, but we will let you know if we are unable to make contact.

 

Follow this link to get 1:1 support. This service is open to anyone who:

  • Works in health and social care (including but not limited to voluntary community and social enterprise, primary care, social care, admin staff and porters) who is affected by a traumatic work-related event.
  • OR anyone who works for Pennine Care, and requires emotional wellbeing support.

'Ear for you'

A service for black, Asian and minority communities across Greater Manchester. The service is provided by Nestac, a charity specialising in cross-culture emotional support.

You can call or text ‘HELP’ to 07862 279289 or 07894 126157.

Nestac also offers counselling to BAME women and young girls who have been victims of abuse and violence or FGM. Call 0170 686 8993 or email info@nestac.org.uk

Click here for more information.

Jewish mental health support

This is a partnership between Jewish Action for Mental Health (JAMH) and Neshomo.

JAMH want to increase awareness of mental illness in the Jewish community, and offer practical guidance in identifying signs of acute psychological distress. Contact 07510 204 844 or hello@jamh.org.uk. Click here for JAMH 

Greater Manchester Neshomo is a Jewish, culturally sensitive, confidential mental health charity for adults. They are offering befriending, mentoring, counselling and therapy to those whose mental health has been affected by covid. Men: 07741 625 345
maleoutreach@neshomo.co.uk; women: 07512 578 587 femaleoutreach@neshomo.co.uk. Click here for Neshomo.

Caribbean and African Health Network (CAHN)

CAHN is providing a bespoke mental health service for the Caribbean and African community. This includes online access to trained counsellors, along with volunteers who can help to reduce social isolation. ​​​​​​​Contact 07853 556 591 or info@cahn.org.uk. Click here for info.

Chinese mental health support (Wai Yin)

Wai Yin have developed a support group for Chinese men and women with mental distress and difficulties relating to a range of socio-cultural issues. They aim to provide professional support which tailors to different complex issues of mental health, sociocultural and financial difficulties. Call ​​​​​​​01618330377, email info@waiyin.org.uk. Click here for more info.

Training and support for services and exiles (TS4SE)

This cooperative works with refugee and migrant community groups, and local community groups who want to improve how they work with their diverse local populations. 

TS4SE are now providing regular briefings and train-the-trainer sessions, gathering user stories, and researching and developing sustainable new models of working remotely - or in person with social distancing.

They are also supporting smaller refugee-led community organisations, to develop remote befriending for isolated individuals, focusing on culturally specific health promotion and wellbeing messages. Call 07939 155525, email jules@ts4se.org.uk. Click here for more info.

Yaran Northwest

Yaran Northwest is not-for-profit organisation providing a variety of services to meet the needs of vulnerable adults, new immigrants, families and couples in Greater Manchester; who need urgent help with counselling, advocacy, recovery and wellbeing.

They are providing bilingual accredited mental health practitioners and a bilingual befriending mentor, who will provide online sessions. Call 07413396573, email info@yarannorthwest.com. Click here for info.

This information can support you if you are a parent or carer, as well as being a health and care worker:.

Resilience Hub resources

Greater Manchester Health and Social Care Partnership

Other resources

 

Here are some things that can support you if you've been affected by bereavement.

Greater Manchester Bereavement service: 0161 983 0902

This is available Monday to Friday, 9am to 5pm (until 8pm on Wednesday), except bank holidays.

Greater Manchester Bereavement Service is here for anyone who has been bereaved or affected by a death, no matter the cause of death or how long it’s been. If you’re grieving and need support, please give them a call or email. Their friendly bereavement practitioners are here to listen and help find the right support for you.

The service also has dedicated suicide bereavement practitioners to ensure that those bereaved or affected by suicide can speak to someone who will have a greater understanding of what they may be going through and help them access appropriate support.

Click here the visit their website.

National bereavement and loss support line: 0300 303 4434

This is available from 7am -11pm, seven days a week.

Death and grieving in a care home

This guide has advice to support you, care home residents and their families. Click here to download a copy.

We accept referrals online and by phone

Phone: 03330 095 071

Email: GM.help@nhs.net

We are open from 9am-3pm, Monday - Thursday (excluding bank holidays).

Appointments and workshops can be pre-arranged outside of these hours.

If we can't answer your calls immediately, please leave a message and we will call you back as soon as we can. We want to do all we can to support you through these very difficult times.

If you’d like to feedback on your experience of the Hub, you can also contact Pennine Care directly (the host of Greater Manchester Resilience Hub).

During the covid pandemic, national funding helped set up staff wellbeing hubs across the country to support health and care colleagues affected. In Greater Manchester, we provided this service, known as the staff wellbeing service.

National funding ended in April 2023 and NHS Greater Manchester continued to fund the service for a further 12 months (until April 2024). A review of the service took place during 2023/24 which considered funding changes and the availability of other mental health and wellbeing services for health and care staff. The priority for NHS GM is a service that can provide timely and effective mental health support for health and care staff who have been affected by critical incidents or traumatic events in the workplace. As a result, the staff wellbeing service is nolonger in operation and has been replaced with our new critical incident and trauma service.

If you've been affected by a critical incident or traumatic event at work, we accept referrals online and by phoneL

Phone: 03330 095 071

Email: GM.help@nhs.net

We are open from 9am-3pm, Monday - Friday (excluding bank holidays).

For other mental health and wellbeing support, please speak to your employer or contact NHS Talking Therapies.

These resources aim to support anyone. 

Resources and advice

Webinars

We've created a number of webinars, available to watch anytime, to share learning or helpful information. Click here for our webinars page.

 

This information can support you if you are a parent or carer, as well as being a health and care worker.

Resilience Hub resources

Greater Manchester Health and Social Care Partnership

Other resources